NARA Online Courses 

NARA's informative and interactive credential courses are a convenient way to increase your skills in licensing practice while also preparing for career advancement. NARA’s credential courses include:

Introduction to Regulatory Enforcement (NRPC Required Curriculum)
This course was developed to respond to a need (of licensing agencies as well as licensees) for accessible, available training regarding regulatory responsibilities and procedures. This initial course will provide “the facts of life” for the when, why and how our most vulnerable populations are to be protected when they are in care outside of their homes. This important consumer protection is not easy to do (and even harder to make sure it’s done right). A good licensor/surveyor plays many roles -- educator, consultant, facilitator/communicator, and enforcer - and sometimes all at the same time!

Phases of Licensing, Investigation and Evidence (NRPC Required Curriculum)
In this course, you will learn and apply the skills used during each phase of the licensing process. In addition, you will learn and apply the concepts and skills associated with identifying, collecting and documenting evidence. This course also reinforces the “soft” skills that enables you play the many roles you are called upon to use - educator, consultant, trainer, facilitator/communicator, and enforcer - sometimes all at the same time. 
 

Balanced Use of Authority, Managing Complaints and Suppressing Illegal Operations (NRPC Required Curriculum)
You will learn and apply the skills used during each phase of the licensing process and the concepts and skills associated with identifying, collecting, and documenting evidence of compliance or non-compliance with your jurisdiction’s regulations. This course like the others, also reinforces the “soft” skills that enables you play the many roles you are called upon to use - educator, consultant, trainer, facilitator/communicator, and enforcer - sometimes all at the same time! 

History, Rule-Making and Ethics in Human Care Regulation (NRPC Required Curriculum)
This course will cover defining regulatory administration, the evolution of human care regulation, legal and conceptual characteristics of licensing. You'll review the rule-making process and its importance to the licensing function and explore ethics in relation to the field.

 
Ethics in Licensing Practices
The work of a Regulatory Administrator is founded on and grounded in, a fundamental ethical code, and personal integrity. 
At the conclusion of this training, participants will be able to:
  • Define ethics;
  • Explain how the NARA Code of Ethics applies to their professional work;
  • Describe three approaches to handling ethical situations;
  • Explain the impact of personal values and biases on ethical behaviors; and
  • Apply an ethical decision-making approach to common ethical dilemmas in human services regulation.
  • Describe how doing the “right thing” becomes a combination of personal, professional, and societal ethics. 
Balanced Use of Authority
This course is intended for the Regulatory Administrator who enforces licensing and regulations in the public human services field.  
At the conclusion of this training, participants will be able to:
  • Define the Balanced Use of Authority in Regulatory Administration.
  • Understand the intersection of balance of power, conflict and authority, and ethics in Regulatory Administration.
  • Understand how your implicit and explicit biases may impact your application of your regulatory power.
  • Recognize your own communication style and the importance of ensuring that your intent and meaning is understood by the licensee.
  • Name your responsibilities in managing the balanced use of authority.
Prospective participants can register for an individual offering or for all four courses. If you successfully complete all four NARA online courses, you are eligible to apply for the NARA National Regulatory Professional Credential (NRPC)

For technical questions about accessing the courses after you've submitted registration and received your access email, please contact Marshall Soloway, at [email protected]. If you have not received your access email or for questions about the registration process, please contact NARA at [email protected]