Webinar Archives

Webinar recordings cost $25.00 for members and $40.00 for non-members.

2023 Webinars


Compliance 2.0 - Catching Providers Doing Something Right (March 2023)
Let’s face it, inspections are fundamentally about catching providers doing something wrong. Compliance monitoring on the other hand is about identifying areas of improvement and then equipping providers with the tools and resources needed to do things right. By shifting focus to corrections and prevention, the nature of the relationship between the agency and provider changes, as does the provider’s level of competence. In this session, participants will learn how agencies are using compliance monitoring, and a powerful management concept called “catching people doing something right” to build trust and camaraderie with providers.
Presented by: Mark Parker, President at SansWrite

Technical Assistance—Where? Why? And How? (Feb. 2023)
The collaboration between licensing and registry is a key component in a state Professional Development system. Supporting providers post visit through technical assistance is a critical aspect of the professional development system. Therefore, building a technical assistance process that is easy for both child care programs and licensing workers makes good sense. The Workforce Registry has the ability for technical assistance providers to apply for membership or approval, so having the registry be a conduit to continuous quality improvement and supporting licensing workers is a natural fit. Deciding where to keep the data? Why is the registry the best place? How do technical assistance providers, licensing, and child care all work together? Learn about how one state has worked to implement this process in the Professional Development Workforce Registry. 
Presented by: Keira Reimer, MA., HDFS-FCS, Jill M. Soto, EdD. (New World Now) along with Rose Manganell, Kris Madden (The PA Key)

2022 Webinars


Role and Responsibility of Licensing in Achieving Equity in the Early Childhood System (Dec.2022)
The Role and Responsibility of Licensing in Achieving Equity in the Early Childhood Systems, is presented by guest speaker Niki Gill Adams, M. Ed. This webinar provides an overview of equity in the early childhood system and outlines key considerations and the impact of licensing policies and how they can inform and improve outcomes and support provider relationships that licensing systems should consider in support of equity and cultural responsiveness.
Presented by: Niki Gill Adams, M.Ed

Georgia’s Compliance and Enforcement System (Dec. 2022)
In 2016 Georgia deployed and implemented a system that integrates a risk-based, progressive approach that is clear, fair and predictable, taking into account severity of violations and a provider’s ability to correct. It incorporates a balance of standardization for consistency and professional judgment to allow for individual factors. We will show how the chart illustrates a systematic format that is fair and transparent, supports a licensed system focused on both regulation and support.
Presented by: April Rogers and Julia Strickland

Your Fault Again: Why Regulators are Blamed when Licensees Fail (Aug.2022)
Licensees are responsible for compliance with rules and regulations, but licensing oversight agencies are often criticized when compliance is not achieved, especially when people in care are harmed because of a licensee’s violations. This webinar will explore why this is so, what can be done to prevent it from happening, and how to respond when it does happen.
Presented by: Ron Melusky


2020 Webinars

Licensing Key Indicators History and the Future (Oct. 2020)
Licensing Key Indicators have been around for approximately 40 years. They were first proposed back in 1978 when Dr. Fiene initially presented the methodology to the Federal Department of Health, Education and Welfare (now known as the Department of Health and Human Services) as a means of conducting streamlined reviews of the FIDCR - Federal Interagency Day Care Regulations. Since then the methodology has evolved considerably. Find out the full history of Licensing Key Indicators and the future from the creator of the methodology. 
Presented by: Dr. Rick Fiene

Operationalizing Remote Inspections For Long-Term Use (Nov. 2020)
Pennsylvania’s Office of Developmental Programs (ODP) developed and implemented a Remote Inspection process in April 2020 to ensure that essential licensing inspections could continue during the COVID-19 pandemic. While Pennsylvania’s containment measures have been successful, the risk of virus transmission posed by traditional inspection techniques is still too high to return to fully onsite inspections. As such, ODP has made Remote Inspections part of its long-term strategy to slow the spread of the virus. This session will present key elements of ODP’s strategy, including the use of Community Spread data to determine whether an onsite inspection can be conducted safely, conducting “Hybrid” inspections that have both onsite and remote components, and the role of Remote Inspections when a licensing staff person has been potentially exposed to COVID-19. 
Presented by: Ron Melusky & Alisa Hendrickson


2019 Webinars

Child Care Background Checks (Feb. 2019)
The Office of Child Care, along with the National Center on Subsidy Innovation and Accountability (NCSIA) are excited to offer the National Criminal Background Checks Webinar to child care licensing professionals. This session will provide information on requirements for criminal background checks, detailed criminal background check information, and policy clarifications to the CCDF Final Rule that have been captured during criminal background check technical assistance.

Presented by: Andrew Williams & Theresa Campisi

Ethics for Regulators (June 2019)
Research has shown that knowledge of ethical issues and opportunities for their consideration prior to confronting them can have favorable impact upon the choices people make. This does not differ for regulatory professionals.
In this webinar we will discuss the ethics of regulatory administration, and the meaning of ethics as it applies to the work conducted by regulatory professionals. Additionally, this webinar will explore the structural aspects of ethical systems and the importance of communication in resolving the problems.
Presented by: Becky Fleming-Siebenaler

The Human Side of Licensing (Aug. 2019)
Explore the path that seniors travel before moving to an Assisted Living community. Who makes the decision, how is a community chosen, what happens before the move, and the move-in day will all be detailed. This presentation will help regulators and inspectors understand the process that happens before they walk in the community’s door to conduct an inspection survey, and provide an understanding of the assisted living community’s task of balancing regulatory requirements within person centered care.
Presented by: Margie Zelenak


2018 Webinars

Theory of Regulatory Compliance (Jan. 2018) 
The theory of regulatory compliance is the basis for risk assessment, key indicators and differential monitoring. Without this theory, these methodologies could not be used within human service licensing. This webinar will discuss the essence of the theory and its implications beyond human service licensing to econometrics.
Presented by: Dr. Rick Fiene

Working Toward Reunification during the Opioid Crisis (Feb. 2018) 
The opioid epidemic is straining Ohio’s child welfare system, causing more children to enter foster care, stay in foster care longer, and placement costs to rise. This webinar will examine the impact of opioids on child welfare in Ohio, explain agency requirements to provide reasonable efforts for preventing removal of children from their homes and for reunification, and highlight the OhioSTART program—a pilot project operating in 14 southern Ohio counties focusing on families with both substance use and child abuse/neglect concerns.
Presented by: Mary Wachtel & Fawn Gadel

Key Indicator Systems in Adult Care Settings: A Powerful Resource (Mar. 2018) 
Key Indicator Systems identify a statistically-validated subset of regulations that indicate compliance with the entire set of regulations, allowing licensing oversight agencies the ability to conduct abbreviated inspections while still ensuring that safe, high-quality care is provided in all settings. Although agencies nationwide are moving towards Key Indicator Systems as an effective alternative to traditional licensing methods, nearly all Key Indicator Systems are developed for child care programs, and are vastly underutilized in adult-care licensing. This webinar will present an overview of how Key Indicator Systems work, discuss why such systems are not more prevalent in adult-care licensing programs, and explore the benefits of Key Indicator Systems to persons in care, adult-care providers, the licensing agency, and the general public.

Presented by: Ron Melusky

In Loving Arms: The Protective Role of Grandparents & Other Relatives in Caring for Children (Apr. 2018) 
During this webinar, the presenters will explore the protective role of grandparents and other relatives for children who have been exposed to trauma. Decades of research shows that children being raised in foster care by relatives have better health outcomes, more stability, and a greater sense of belonging compared to children in foster care with non-relatives. When children cannot remain with their parents, placing them with grandparents and other relatives reduces future trauma and mitigates the impact of past trauma. The stability, supportive relationships and extended family network that grandfamilies provide to children, align with research-based protective factors that promote resiliency and healing. This webinar will also cover the New federal law that requires states to look at their state licensing standards and gives us new definition of "foster family home."
Presented by: Ana Beltran, JD & Heidi Redlich Epstein, JD, MSW

When Can Safe Become Too Safe? The Need for Risk (May 2018) 
For decades, licensing has worked diligently to protect children from risks  and has done a very good job. But have we gone too far? Studies show that exposing children to risks and allowing their risk taking is critical to healthy development in key areas. This webinar will discuss risk taking, its importance and why and how licensing in this country can and should encourage safe risks. Other countries who allow risks will be discussed.
Presented by: Jacqueline Wood 

Introduction to the Health Risk Screening Tool and the Fatal 5 (Oct. 2018)
All too often providers are directed to "do" without the provision of "why." Compliance with expectations and standards of care are improved with an understanding of the "why." This webinar will provide the audience basic understanding of the purpose of the Health Risk Screening Tool and Fatal 5 Training platform, as well as rationale for application of the HRST Fatal 5 by Georgia's Department of Behavioral Health and Developmental Disabilities. This presentation is intended to associate some of the tools and applications brought to you by DBHDD and partnerships with HRST, as well as the foundational content that drove development.
Presented by: Dana Scott & Craig Escude, MD, FAAFP

Modern-day Abolition: Human Trafficking in the U.S. and Strategies to Combat it (Dec. 2018)
Human trafficking, also know as "modern-day slavery," is a devastating crime that is growing in prevalence in our communities. Learn how this crime takes shape in the United States and how to recognize it, report it, and make choices that have the power to make an impact.
Presented by: Joell Denison


2017 Webinars 

Using Music and Memory to Improve Therapeutic Outcomes (Feb. 2017) 

One of the missions of regulatory/licensing agencies is to seek ways to promote quality health care and improve the quality of life of people that live in the setting we regulate, the Music & Memory program is a evidence based program that enables the residents to reconnect, regain social skills and live more fully. 

Regulatory Compliance Monitoring Paradigms (Feb. 2017)

Dr. Rick Fiene explores the emergence of two dominant monitoring paradigms in regulatory compliance and the key elements of each paradigm and implications for the future of regulatory administration.

Model Foster Care Standards (June 2017)

explore the Model Family Foster Home Licensing Standards and ways in which you can use them to improve the standards in your state. NARA developed this first of its kind Model along with partners at Generations United and the American Bar Association Center on Children and the Law, with support from the Annie E. Casey Foundation. The package of materials, which is available free of charge, fills a previous void by giving states common-sense comprehensive standards for licensing family foster homes, along with tools for implementation.

A Canadian Perspective: Implementing Tiered Licensing in the Province of Ontario

Faced with growing caseloads for their child care inspectors, the province of Ontario recently implemented a “tiered” approach to allocating licensing resources. Under the new system, centers that have consistently demonstrated high levels of compliance (Tier 1 and 2) are rewarded with longer duration licenses and abbreviated inspections, while lower-performing centers (Tier 3) receive additional ministry oversight and support. In this session, you will learn about the data-driven tier assessment model, the methodology used to develop the abbreviated inspection checklist and early evaluation results.

Quality Service Indicators for Adult Individuals with ID/DD (July 2017)

This brief webinar will introduce the attendee to the development, Implementation and evaluation of Quality Service Indicators in a variety of service delivery areas in residential and day/integrated day activity services. (Featuring Veronica "Ronnie" Higgins)

CARES: A Tour Through Florida’s Child Care Licensing Application (Aug. 2017)

This webinar is intended to give participants a guided walk through of the CARES licensing platform. Participants will be shown elements of the application while learning about the business processes they’re built around. (Featuring Jeremy Lewis, Operations & Management Consultant, Office of Child Care Regulations FL)

The Importance of Key Indicators and Risk Assessment in a New National ECE Monitoring System
(Sept. 2017)

Explore how key indicator and risk assessment methodologies contribute to the development of a national monitoring system for federally funded ECE programs. 

Where Are We Now? One Year After Implementation of Georgia's Integrated Enforcement & Compliance System
(Oct. 2017)

This session will focus on lessons learned during the first year of implementation of Georgia’s Integrated Enforcement and Compliance System.  We will provide a brief overview of this new enforcement and compliance system.  We will show how the chart illustrates a systematic format that is fair and transparent, supports a licensing system focused on both regulation and support, and articulates the complexity of 21st century early education. This session will include some of the unforeseen circumstances encountered during the first year.

Code of Ethics for Regulators
(Nov. 2017)

Research has shown that knowledge of ethical issues and opportunities for their consideration prior to confronting them can have favorable impact upon the choices people make. This does not differ for regulatory professionals. In this webinar we will discuss the ethics of regulatory administration, and the meaning of ethics as it applies to the work conducted by regulatory professionals. Additionally, this webinar will explore the structural aspects of ethical systems and the importance of communication in resolving the problems.

Inter State Strategies of Enforcement Processes for Assisted Living & Personal Care Homes
(Dec. 2017)

Join us for a discussion of multiple state licensing regulators who will present the enforcement strategies utilized, permitted by law, to ensure the health and safety of the individuals served in licensed settings. The discussion will focus on the regulations governing states and provinces on the denials of initial license, provisional licenses, warnings, revocations, non-renewals, administrative fines, court appointed master, and settlement options. An open discussion on roadblocks to enforcement, risks, benefits and the appeals process while ensuring the health and safety of those served will also be addressed.