Culture and Communication as Partners in Regulatory Processes, Part 2

Presented by Judith Colbert

As communities become more culturally diverse, licensors are increasingly required to interact with people from different cultures who communicate differently. To avoid misunderstandings and support enforcement, licensors need to understand how culture and communication influence regulatory processes. This two-part presentation* provides an overview of culture and communication and shows how increased awareness can increase the likelihood of compliance with licensing requirements and promote positive outcomes for providers and their clients.The second webinar, Part 2: Interpersonal Communication in Regulator-Provider Relationships, shows how culturally sensitive interpretations of the elements of communication support relationships in regulatory settings.
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