National Association for Regulatory Administration CALENDAR OF EVENTS

NARA Exhibitor & Sponsor Registration (September 10, 2012)

Mon, 10 Sep 2012 04:00:00 GMT

2012 NARA Licensing Seminar Exhibitor & Sponsor Opportunities

As an Exhibitor or Sponsor, you will have direct contact with top state administrators, policy-makers, attorneys, program managers, field inspectors, researchers, advocates and providers who attend the Seminar to share and learn about best practices in licensing as a means of protecting the children and adults receiving care.

For more information, consult the 2012 Exhibitor & Sponsor Brochure.

Are We Ready To Take Enforcement Action? What Documents and Other Evidence Are Essential to Prevail? An In-Depth Look. (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

This webinar recording will provide a discussion of the myriad factors an agency should consider in determining whether revocation, suspension or other adverse action is appropriate at a given point in time. Among those factors are the accumulation of regulatory violations in a "pattern" case, the seriousness of an event in a "single incident" case, the need to "send a message" to the regulated community, the impact of enforcement on the clients or patients of the licensee, considerations when a single licensee operates multiple facilities, the disclosure of the identity of reporters of violations, the impact on enforcement of witnesses who have disappeared, retired or who are otherwise not cooperative, and opposition to enforcement by other public and private agencies.

The webinar recording will also cover the selection and preparation of documents and other physical evidence which will support enforcement. Issues to be discussed will include the confidentiality of certain agency records and negotiation of confidentiality agreeements with the licensee, allowable redactions from certain records, anticipated "hearsay" objections to documents, the need to authenticate certain records and other physical evidence, and the problem of reading records at the hearing versus providing spontaneous testimony. Mr. Akin will discuss some of the important issues an agency should consider before taking enforcement action in the form of license denial or revocation. Some of the subjects to be covered include familiarization with the legal and regulatory framework governing enforcement actions; assessment of case facts in conjunction with the valid bases for enforcement; matching case facts to the selected grounds for enforcement; consideration of regulatory history in revocation cases; factors to consider in the decision to suspend or revoke; special considerations in denial cases such as consistency, agency discretion, and reliance on registry databases; consultation with and preparation of agency legal counsel; in-depth case preparation, including enforcement team meetings, preparation of witnesses, consideration of the application (or non-application) of legal rules of evidence such as the "hearsay" rule and the "business records exception" to the rule, preparation of exhibits, and the possible need for "rebuttal" witnesses; whether a case calls for the testimony of an "expert", and the preparation of the expert; special considerations when the agency is not represented by counsel but the applicant/licensee does have legal representation; procedural pitfalls in preparing for hearings; advance knowledge about the hearing officer in the case; physical preparation of an effective hearing room.

Biographical Statement - Roger A. Akin, Esq.

Mr. Akin has practiced law since 1977. He attended Syracuse University and the University of Maryland Law School. He began his practice as a Deputy Attorney General in the Delaware Department of Justice. In that capacity he served as the State Child Abuse Prosecutor, general counsel to the Department of Social Services, and then general counsel to the Delaware State Board of Education and Department of Public Instruction. He chaired the Legal Section of the National Association of State Boards of Education. He entered into private practice in 1982. Since 1990 Mr. Akin has been the hearing officer in virtually all child care licensing proceedings in Delaware. Since 2000 Mr. Akin has also served as an independent hearing officer in over 700 child abuse and neglect hearings. He is a civil case arbitrator and a trained court mediator. His wife is a middle school guidance counselor, his daughter a newspaper editor, and his son a culinary school student.

The cost for this webinar recording is $45 for members and $60 for non-members.

Beyond Physical Health and Safety: Regulating Adult/Child Interactions (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Jackie Wood

Research has shown the long term critical importance of adult interaction on children's development. This webinar will explore the why and how of what needs to occur for states to have consistent, clear enforcement of regulations related to adult/child interaction.

The cost for this webinar recording is $45 for members and $60 for non-members.

Child Development and Licensing: Two Sides of the Same Coin (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Barbara Sorrels

What does child development have to do with the regulatory process? This webinar will highlight the many ways an understanding of children informs the regulatory process and can help the licensing specialist be a more insightful observer and more effective regulator of child care facilities.

The cost for this webinar recording is $45 for members and $60 for non-members.

Consistency, Why Does It Matter? (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Janet Carter

Licensors are human beings first – they bring their own perceptions and passions to the work. These perceptions and passions can and often do impact their work. These differences or inconsistencies create challenges for the licensing operation. This session will focus on tools that can be used to increase the consistency in the perceptions of the licensing staff and their interpretation (or enforcement) of licensing rules.

The cost for this webinar recording is $45 for members and $60 for non-members.

Consumer Priorities and Advocacy in Assisted Living (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Toby Edelman (Center for Medicare Advocacy) & Alissa Eden Halperin (PA Health Law Project)

Pennsylvania has been working on developing regulations for Assisted Living for the past two years. Critical issues have been hotly debated. During this session, we will discuss consumer concerns over these issues and how we've endeavored to make our case to the regulators, the public and the industry.

The cost for this webinar recording is $45 for members and $60 for non-members.

Death Investigations - Not Just Another Complaint (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Jackie Wood

Death investigations are different from other complaint investigations for children, adolescensts, and adults while in care. Thus they require a specialized investigative focus often not considered fully by regulatory agencies. This session will address the organizational policies, supervision, training and field supports that need to be in place to aid staff in conducting through and objective investigations during sensitive and emotional conditions for children, adolescents, and adults while in care.

The cost for this webinar recording is $45 for members and $60 for non-members.

Reducing Noncompliance Levels: Beyond Monitoring and Enforcement (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Jackie Wood

Documenting noncompliance and monitoring its correction-- while a very critical regulatory responsibility--uses staff resources, takes time, and can result in negative licensing staff /licensee relationships.

Explore how licensing agencies can focus resources to help prevent violations from occurring in the first place, while building stronger relationships with licensees.

The cost for this webinar recording is $45 for members and $60 for non-members.

The 2009-2010 H1N1 Pandemic: Experiences & Lessons Learned (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Ralph Cordell

This presentation will include a description of the events leading up to the start of the H1N1 pandemic in spring 2009, the public health response in the spring and fall. It will try to answer the following questions:

What is flu?
Why are there pandemics?
What happened to bird flu?
Why the confusion about closure?
Why the change in numbers?
What about the vaccine?
What might be next?
What can regulators get from this experience?

The cost for this webinar recording is $45 for members and $60 for non-members.

The Hague Convention on Inter-country Adoption Part I: U.S. Implementation, Roles and Responsibilities (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Mikiko Stebbing (US Department of State) & Jayne Schmidt (COA)

Part one in this two part webinar will provide a summary of the history and principles of the Hague Treaty; focus on how implementation in the US helps to ensure transparency, accountability, consistency, and ethical practices in Hague inter-country adoption cases; describe the accreditation/approval process, monitoring and oversight activities; and discuss the number of Hague visas issued, the Adoption Tracking Service, the Hague Complaint Registry and opportunities for and benefits of communication and collaboration among federal authorities, state licensing, and accrediting entities.

The cost for this webinar recording is $45 for members and $60 for non-members.

The Hague Convention on Inter-country Adoption Part II: Implications for State Licensing (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Presented by Etta Lappen Davis (MA)

Hague is raising the bar for many US providers, and states are beginning to revise their adoption licensing regulations to be consistent with federal requirements. Current state regulatory requirements will be explored and states' regulations will be compared to Hague standards to identify potential regulatory revisions to promote consistency with federal regulations in the areas of ethical practices, complaints, interagency collaboration, home studies, staffing, post-placement and post-adoption services and outgoing cases.

The cost for this webinar recording is $45 for members and $60 for non-members.

When Is your Case Ready for Enforcement Action? (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Mr. Akin will discuss some of the important issues an agency should consider before taking enforcement action in the form of license denial or revocation. Some of the subjects to be covered include familiarization with the legal and regulatory framework governing enforcement actions; assessment of case facts in conjunction with the valid bases for enforcement; matching case facts to the selected grounds for enforcement; consideration of regulatory history in revocation cases; factors to consider in the decision to suspend or revoke; special considerations in denial cases such as consistency, agency discretion, and reliance on registry databases; consultation with and preparation of agency legal counsel; in-depth case preparation, including enforcement team meetings, preparation of witnesses, consideration of the application (or non-application) of legal rules of evidence such as the "hearsay" rule and the "business records exception" to the rule, preparation of exhibits, and the possible need for "rebuttal" witnesses; whether a case calls for the testimony of an "expert", and the preparation of the expert; special considerations when the agency is not represented by counsel but the applicant/licensee does have legal representation; procedural pitfalls in preparing for hearings; advance knowledge about the hearing officer in the case; physical preparation of an effective hearing room.

The cost for this webinar recording is $45 for members and $60 for non-members.

Forensic Interviewing of Children (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Learn what forensic interviewing is and why it is important when working with children. Strategies to help children provide details about their abuse will be discussed.

Angela Scott Dixon, JD serves as the first full-time professor of Child Advocacy Studies at Winona State University. As such, she assists professors around the country in developing Child Advocacy Studies Programs. She travels nationally to present on a variety of child abuse issues with a focus on forensic interviewing. Prior to joining Winona State University, she was the Forensic Interview Specialist for the National Child Protection Training Center. Angie oversaw Finding Words, the 17-state forensic interviewing training program and presented nationally on child maltreatment issues. Before her five year career at the National Child Protection Training Center, Angie was a forensic interviewer at the CASIE Center in South Bend, Indiana, where she conducted over 600 forensic interviews with children. Angie received her B.A. in Sociology from The Ohio State University. She received her J.D. from Notre Dame Law School.

The cost for this webinar recording is $45 for members and $60 for non-members.

NARA Licensing Curriculum (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

The NARA Licensing Curriculum was developed by leading theorists and practitioners in the field of human care facility licensing, provides agencies with orientation and basic training for new staff and refresher training for experienced staff.

The cost for the NARA Licensing Curriculum is $136 for members and $160 for non-members.

Trainer in a Box: Achieving Professional Identity as a Human Care Regulator (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Need Being Addressed: Staffs come to licensing from many professions. Some experience difficulty identifying themselves as professional regulators. Without active support to make the shift, some new staffs may leave or suffer lowered morale, may misapply their former roles and skills, and may not make a strong investment in their professional development as regulators.

Workshop Design: This workshop uses participant involvement throughout and begins with discussion, activities and mini-lectures aimed at building a common base through a review of the history, functions, and principles of licensing including an overview of the holistic licensing approach. The next section of the workshop points out the commonalities and differences among a number of professions, emphasizing how other professions' skills and knowledge are essential to and integrated into human care licensing. The final exercise is designed to promote investment in the regulatory profession, the agency, and continued teamwork that relies on members' diversity in knowledge and experience.

Goals: Participants will develop enhanced understanding and appreciation for regulation as a profession and for its key functions and values. They will learn how licensing uses, integrates, and values their own and their colleagues' original disciplines. They will demonstrate in exercises and discussions how diverse regulatory staffs can use one another's backgrounds and skill sets to great advantage. They will form teams to design a real program or process improvement project that they will work to develop and implement over the life of the project, usually a year or two, and will experience the pleasure and success of working on a project with diversely talented regulators.

Intended Audience: Suitable for new and veteran staffs regardless of their job functions, including office support staffs who may not typically train with direct regulatory staffs - and who need opportunities to identify with the program and to see what they contribute to the total program.

Estimated Presentation Time: Four to five hours, although times will vary depending on size of the group and the presenter's style of participant engagement.

Trainer in a Box: Cause-Targeted Corrective Action Plans, Licensee Orientation Version (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Need being addressed: Too often, corrective action plans are constructed hurriedly, in a contentious atmosphere, and with insufficient discrimination between superficial and cause-targeted (preventive) correction. This flawed approach contributes to repeated violations and continued deterioration in compliance that jeopardizes both consumers and the licensee's business. The purpose of the workshop is to reorient inspectors and licensees to view corrective action planning as a most beneficial culmination of an inspection rather than as one more, and distasteful, task that must be done before the "ordeal" ends. The importance of incorporating monitoring techniques into the plan is heavily emphasized to prevent decay of effort; similarly the importance of follow-through by the inspector is emphasized. A theme of the workshop is that effective correction cannot occur unless inspectors and licensees learn to view violations as symptoms that have causes that can and must be addressed. (This is similar to the approach used by safety experts who reject the premise that we are victims of random "accidents" and insist instead on the term "preventable accidents.")

NOTE: The Licensee orientation version covers much the same content but in less depth and with less opportunity to practice the techniques. The main purposes of the orientation version are (1) to head off misinformation and over-reaction if adoption of cause-targeted correction techniques would be perceived as a surprise change in expectations and (2) to increase cooperation with inspectors, which is how the licensee will learn to apply the techniques in their facilities. Licensees are encouraged to involve their staffs, including direct care staffs, in strengthening facilities' internal management functions and systems to benefit both consumers and the health of the business.

Workshop Design: Early in the session, a series of slides and structured exercise/discussion is used to point out the benefits of cause-targeted correction to eight stake-holder groups ranging from consumers and their families to licensees and staffs and the public at large. After learning to identify facility operations as system components, participants learn to recognize and analyze both isolated and systemic violations as symptoms of weaknesses in facility management functions and to develop strategies to correct the underlying causes. Participants are reminded that while collaborative planning is ideal, the inspector remains responsible for ensuring prompt, effective correction. The workshop reviews and emphasizes methods of examining systemic violations to determine whether the facility is salvageable or should be closed. Inspectors then learn to use cause-targeted corrective action plans as part of their own enforcement planning for each assigned facility. Similarly, at the workload level, they are taught to target a manageable number of weak but salvageable facilities to improve the overall level of compliance. These strategies are presented as a means to reduce inspectors' repetitive, less productive work in favor of investment in systematically upgrading compliance performance across their workloads. Tips for analyzing violations and for introducing and teaching these techniques to providers during exit interviews are included in the licensor version. The package includes a workbook with forms participants use in the session to practice identifying facility systems and management functions involved in both scattered and systemic violations. The workbook and forms include a rating scale to help the inspector determine the extent of system breakdown or management weakness both for corrective action planning and to assess whether the facility is salvageable.

Goals: Participants will develop increased understanding of the nature and value of cause-targeted correction for licensees and facility staffs, licensors, and consumers. They will learn the relationship between management functions and violations, with emphasis on the control function (monitoring) as a critical feature of all correction plans for both licensee and licensor. They will learn and practice tips for teaching the principles to providers. They will learn to use provided tools to analyze cases and develop sound corrective plans with providers. They will also practice selecting their "target facilities" for intensive work. They will identify tools or processes the agency needs to improve in order to strengthen its correction processes.

Estimated presentation times: Times will vary depending on size of the group and the presenter's style of participant engagement. The Licensor Version will require about five hours. The Licensee Orientation Version can be done in one and a half to two hours.

Intended audience: Licensor Version: Inspectors and all related operations personnel, e.g., supervisors, managers, and program and enforcement consultants. The Licensee Orientation Version is suitable for presentation to licensee trade or professional associations and to provider meetings to which facility owners, board members, and supervisory personnel are invited.

Trainer in a Box: Cause-Targeted Corrective Action Plans, Licensor and Licensee Version (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Trainer in a Box: Cause-Targeted Corrective Action Plans, Licensor Version (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Trainer in a Box: Using Institutional Decision Making to Improve Consistency in Regulatory Practice (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Need Being Addressed: Licensing staffs must learn their craft from the licensing agency and their peers. Many come into licensing work from a variety of other professions where they may have worked more independently and perhaps without the legal consistency imperative that attends regulatory work. Some newcomers chafe at the amount of decision-review that is required in regulatory work, interpreting it as a "put down" or lack of supervisory trust rather than a source of support and validation. Even seasoned inspectors often have difficulty understanding the proper uses and limits of consistency, particularly those who have encountered challenges and criticisms from licensees who also mistakenly expect uniform decisions from licensing requirements that were not designed for that purpose.

Goals: The goals of this four- to five- hour training session are to build a basic understanding of and appreciation for institutional decision-making methods as a way to attain realistic, defensible levels of consistency according to the structural design of a regulation and to encourage knowledge sharing and active teamwork among licensing staffs in reaching desired levels of consistency, with some emphasis on handling situations involving real or alleged consistent practice, on systematic approaches to preventing inconsistencies, and on greater use of peer-based learning methods. A related goal is to reinforce pride in what is acknowledged to be a publicly under-appreciated regulatory profession; this is approached through deepening awareness of its worth to society, its commitments and the relationships between those commitments and the processes it uses in professional practice.

Some specific learning objectives are:

To review techniques for handling provider complaints related to inconsistent practice
To learn to distinguish among three types of licensing requirements that present different issues in achieving consistency
To review best practice expectations related to consistent enforcement
To learn basic methods licensing agencies use to improve decision-making consistency, including eight peer-based methods

Trainer in a Box: Sauce for the Gander: Handling Complaints against Licensing Staff (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Need Being Addressed

Your new inspector, already upset that a licensee made a very serious if fairly unlikely complaint against him, is livid when you inform him that the agency will investigate the complaint. Belatedly, you realize that inspectors have not been formally trained in this perplexing aspect of their work. You also realize that this inspector may resign because he has excellent credentials and is offended that the agency is, as he put it, treating him “like a suspect in a cheap crime show.”

This Trainer-in-a-Box training session is designed to provide new and veteran staffs with the cognitive and emotional skills and knowledge they need to anticipate, avert, defuse, or handle complaints from licensees, consumers and other entities that call their competence and character into question.

Complaints typically charge a lack of fairness, a lack of competency, or abuse of authority. Each of these strikes at the heart of regulatory professionalism, usually causing stress even when the inspector is confident that his or her findings and actions were proper. Worse, inspectors and first line supervisors may feel “victimized” and “unsupported” when the agency investigates them for doing their jobs. They have not internalized the reasons that a sound complaint investigation is the best protection they have in a profession that is, even under optimum conditions, complaint-prone.

Goals

Participants will develop enhanced understanding of the purposes of agency investigations as a primary method for evidence-based support for its staffs and as a means of identifying areas of practice that can be strengthened – at either the practitioner or agency level. The workshop presents complaints as an opportunity for learning and growth for all parties, regardless of the outcome or resolution. Participants will have opportunities to explore their feelings when they perceive themselves under attack. They will also learn to analyze complaints as reflections of the complainant’s needs and goals. They will explore the frequent causes of six main types of provider complaints, at both the agency and inspector levels. They will learn methods both for developing sound follow-through strategies when complaints are imminent or have already occurred and for developing strategies they, as inspectors, and the agency can adopt to reduce the frequency and severity of complaints. To a less extensive degree, they will also examine consumer complaints, irrational complaints, provider association complaints, and media investigations. In the context of the workshop topic, sound regulatory practice is reinforced, as are pride and confidence in regulatory methodology. Participants should also gain self-confidence by exploring their feelings and experiences both privately and with colleagues, an important foundation for stress-reduction and effective teamwork.

Throughout the session, which will run about five hours, participants examine various types of complaints as evidence of opportunities to strengthen agency and practitioner performance. The learning process culminates in a concluding exercise that initiates systematic planning for their own growth and that of the agency. The exercise teaches project planning principles and lays the foundation for participants’ continued investment in developing their project into a vehicle for quality improvement and complaint reduction.

NARA Webinar Recording - Trends and Policy Developments in Assisted Living (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Karl Polzer will discuss:

The latest national research describing assisted living communities and residents.
Trends and emerging issues in state assisted living regulation
Federal policy developments, including:
- The Senate Aging Committee Roundtable Discussion on Assisted Living, and
- The potential for CMS’ proposed rules defining Medicaid home and community-based settings to exclude assisted living from the Medicaid program.
- Changes in national fire safety standards applying to assisted living.
- EPA’s new Energy Star designation for long term care buildings.
- Major impacts of the Affordable Care Act on assisted living.

The cost of this webinar is $45 for members and $60 for non-members.

NARA Webinar Recording - The NARA Licensing Indicator System (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

The NARA Licensing Indicator System, originally developed by a Federal grant through Penn State University, uses statistically-based research data to design an abbreviated licensing inspection tool to be used to inspect facilities with a history of high compliance. Come hear from the initial designers of the Indicator System (NARA regulatory consultants who have served as the Director of Licensing Research, Pennsylvania Department of Public Welfare and a Pennsylvania Regulator of Child and Adult Care ) as to how to collect the data, design the tool, and implement the differential monitoring approach. The presenters will discuss why and how it is making a come-back across the U.S. during times of licensing staff cuts.

About the presenters:

Rick Fiene

Dr. Rick Fiene has spent his professional career in improving the quality of child care in Pennsylvania and nationally. He has done extensive research and publishing on the key components in improving child care quality through a model of training, technical assistance, mentoring, licensing, monitoring, and accreditation.

In addition to Dr. Fiene’s academic appointments at Penn State (Program Head, Human Development & Family Studies, & Professor in Charge, Psychology Program, Penn State Harrisburg/The Capital College; and Graduate Faculty, Human Development & Family Studies Department, University Park), he has been a Special Assistant to both the Deputy Secretary for the Office of Children, Youth and Families and the Secretary of Public Welfare during the 1990’s in which he was the Research Director and Policy Analyst for the development of the licensing and training systems in the Department of Public Welfare for the Commonwealth of Pennsylvania.

Karen E. Kroh

Ms. Kroh is the Vice President for Regulatory Excellence with Sunrise Senior Living, McLean, Virginia. She provides regulatory oversight for the company’s 300 assisted living communities located in 33 states, 3 Canadian provinces, and in the United Kingdom, providing quality care and services to more than 30,000 seniors.

Ms. Kroh is the past-president of the National Association for Regulatory Administration, an international regulatory consultant, and an author and instructor of regulatory topics including licensing enforcement, statute and rule formulation, measurement system design, and licensing organizational development. Her recent areas of consultation include: Newfoundland, Luxembourg, New Jersey, Maryland, Florida, South Carolina, and Louisiana.

Ms. Kroh served in Pennsylvania state government for many years as the licensing director for health and human services, adult residential, intellectual disability, and child care; and as a policy manager for hospital, mental health, and child residential regulation and licensing. She also served in the office of general counsel as the director of the rule formulation process. In her various positions, she has published and implemented more than 30 sets of state child and adult care licensing regulations.

The cost of this webinar recording is $45 for members and $60 for non-members.

NARA Webinar Recording - Interviewing Essentials (January 01, 2100)

Fri, 01 Jan 2100 05:00:00 GMT

Learn basic strategies and techniques for engaging and interviewing adults and children. Explore critical components of effective interviewing such as introduction, building rapport, transitioning, addressing areas of concern, summary and closure. Examine the impact of regulation on the interview process.

About the Presenters:

Mitzi Lee provides over 26 years of experience in child care licensing. She began her career with Bachelors in Family Relations and Child Development and worked as a service/eligibility worker for over five years for Oklahoma Department of Human Services. She continued her employment with OKDHS as she was involved in monitoring of child care facilities for over eight years as a child care licensing specialist, supervisor, and district supervisor. Since 1993, she has been responsible for development and implementation of the licensing division staff training program, child care facility training projects and development of division policy and child care requirements at the state office level. Her licensing experience is complimented by completing a Masters in Human Development and Family Science, being a current NARA trainer and also an adjunct professor in the field of Early Care and Education.

Gerald Peters II began his career in child welfare with the Oklahoma Department of Human Services in 1987. For the next 14 years he worked in every area of child welfare from investigations to adoptions both as a worker and a supervisor. He left child welfare in 2001 and began contracting with the University of Oklahoma as a consultant and trainer. For the past 11 years he has provided training for all child welfare and child care licensing staff in Oklahoma on topics ranging from child sexual abuse to compassion fatigue. His primary focus is on engagement and interviewing skills with children and adults. He returned to OKDHS in March of 2011 and is now a Program Field Representative with the Children and Families Services Division Training Unit.

The cost of this webinar recording is $45 for members and $60 for non-members.

NARA Webinar Recording - Taking a Serious Look at Your Rules: Are They Helping or Hurting Your Protection Efforts? (January 01, 2100)

Fri, 01 Jan 2100 19:00:00 GMT

Taking a Serious Look at Your Rules: Are They Helping or Hurting Your Protection Efforts?

Presented by Jackie Wood

Conducting a serious examination of your agency's rules can be a critical component in strengthening your regulatory program. This session will discuss the role and benefit of undertaking an examination and will provide a framework for starting your own examination.

The cost of this webinar recording is $45 for members and $60 for non-members.